Refund Policy for Secure Shield

Last Updated: October 26, 2023

At Secure Shield, we are committed to providing a high-quality password management service that helps you protect your digital life. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions under which refunds for purchases made through the Secure Shield Password Manager app will be considered. Please read this policy carefully before making any purchases.

1. General Refund Principles

Our refund policy is designed to be fair and transparent. All refund requests are subject to review and will be handled on a case-by-case basis in accordance with the terms outlined below and applicable consumer protection laws. Purchases made through the Apple App Store are subject to Apple's own refund policies and procedures, which may differ from ours. We encourage you to review Apple's terms and conditions regarding refunds for in-app purchases.

For direct purchases made through our website (if applicable) or subscriptions managed directly by ABP COMPANY SRL SEMPLIFICATA, this policy will apply.

2. Eligibility for Refunds

2.1. In-App Purchases (Apple App Store)

As Secure Shield is primarily distributed through the Apple App Store, all in-app purchases (subscriptions, premium features, etc.) are processed by Apple. Therefore, we do not have direct control over these transactions or the ability to issue refunds directly. To request a refund for an in-app purchase, you must contact Apple Support directly. Please refer to Apple's official support documentation for their refund process. Typically, you can request a refund through your purchase history in the App Store or by visiting reportaproblem.apple.com.

Apple's decision on refund requests is final. We cannot override or influence their refund decisions.

2.2. Direct Purchases (if applicable)

If you have made a direct purchase for Secure Shield services or subscriptions through a channel other than the Apple App Store (e.g., our official website, if such an option becomes available), the following conditions may apply:

• Initial Purchase Period: You may be eligible for a full refund if you cancel your subscription or request a refund within [e.g., 7-14] days of your initial purchase date, provided you have not extensively used the service or downloaded a significant amount of data.
• Technical Issues: If you experience persistent technical issues with the Secure Shield app that prevent you from using its core features, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a pro-rata refund for the unused portion of your subscription. This requires clear documentation of the issue and attempts to resolve it with our support team.
• Unauthorized Transactions: If an unauthorized transaction occurs on your account, please contact us immediately. We will investigate the claim and, if confirmed, issue a full refund. You may also need to report this to your bank or payment provider.

3. Non-Refundable Situations

Generally, refunds will not be issued in the following circumstances:

• Change of Mind: We do not offer refunds for purchases simply because you changed your mind or no longer wish to use the service, especially after the initial purchase period (if applicable for direct purchases).
• Failure to Cancel: If you fail to cancel your subscription before the renewal date, we typically do not offer refunds for the renewed period. It is your responsibility to manage your subscriptions.
• Account Suspension/Termination due to Breach of Terms: If your account is suspended or terminated due to a violation of our Terms of Service, you will not be eligible for a refund.
• Promotional or Discounted Purchases: Items purchased during promotional periods or at a discounted rate may be subject to different refund terms, which will be specified at the time of purchase.
• Third-Party Fees: We are not responsible for any third-party fees (e.g., bank charges, currency conversion fees) that may be incurred during the purchase or refund process.

4. How to Request a Refund (Direct Purchases Only)

If your purchase qualifies as a direct purchase and meets the eligibility criteria outlined in Section 2.2, please follow these steps to request a refund:

1. Contact Support: Send an email to our support team at [email protected].
2. Provide Details: In your email, please include:
   • Your full name and the email address associated with your Secure Shield account.
   • The date of purchase.
   • The transaction ID or order number.
   • A clear explanation of why you are requesting a refund.
   • Any relevant screenshots or documentation, especially for technical issues.
3. Review Process: Our support team will review your request and may contact you for additional information. We aim to process refund requests within [e.g., 5-10] business days of receiving all necessary information.
4. Refund Issuance: If your refund request is approved, the refund will be processed to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your statement, depending on your bank or payment provider.

5. Subscription Cancellation

You can cancel your Secure Shield subscription at any time to prevent future charges.

• For Apple App Store Subscriptions: You must manage and cancel your subscription directly through your Apple ID settings on your device or via the App Store. We cannot cancel subscriptions initiated through Apple. Please refer to Apple's support documentation on how to manage or cancel subscriptions.
• For Direct Subscriptions (if applicable): If you subscribed directly through our website, you can usually cancel your subscription through your account settings on our website or by contacting our support team at [email protected].

Cancelling your subscription will stop future billing, but generally does not entitle you to a refund for the current or previously paid subscription period, unless otherwise specified in this policy.

6. Changes to This Refund Policy

ABP COMPANY SRL SEMPLIFICATA reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our refund practices. Your continued use of the Secure Shield app and services after any modifications signifies your acceptance of the updated policy.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please do not hesitate to contact us:

• Email: [email protected]
• Phone: +1632420738
• Address: 641 Norvell St, El Cerrito, CA 94530, USA
• Company Name: ABP COMPANY SRL SEMPLIFICATA

We are here to help you with your digital security and ensure a satisfactory experience with Secure Shield.